Customer Service Representative I - Transit Store

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.?

• Perform as a retail sales cashier:
  • Educate and assist customers with purchases of bus and rail passes, Reduced Fare ID cards (RDIF), MetroAccess cards, and retail merchandise. 
  • Conduct retail sales transactions.
  • Adhere to strict sales and inventory procedures and controls - including accuracy of sales transactions, reconciliation of sales to inventory and daily register closeouts, and adherence to performance expectations specific to the Transit Store staff.
• Issue approved Reduced Fare ID cards, including entry of data into the RFID database, taking ID photos, and producing the finished ID card.  Perform the retail sales cashier functions associated with the issuance and sale of these ID’s.
• Cross-train and support cash operations functions in Treasury.
• Assist customers with the claiming and retrieval of ‘lost & found’ items.
• Assist customers with general bus and rail service questions, including trip planning, service changes, detours, special events, directions, fares, and literature.
• Answer the Transit Store and Lost & Found telephone lines, assisting customers, taking messages, and making call-backs as necessary.
• Assist customers requesting to file a comment, complaint, or suggestion.
• Perform routine tasks including, but not limited to, mailing out form letters, preparing Excel spread sheets, data entry, maintaining inventory of passes and merchandise, recordkeeping, and ensuring published CapMetro literature such as pocket schedules and brochures remain stocked for customer access. 
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Performs other duties as required and/or assigned.

WHAT YOU BRING

• High school diploma or GED required.
• Three (3) years of progressively responsible customer service experience in a retail in-person sales environment, with at least one (1) of those years serving in the regular capacity as a cashier.
• Bilingual (English/Spanish) preferred.